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Mission Statement 

The purpose of the Crafton Hills College Office of Institutional Effectiveness, Research & Planning is to collaborate with faculty, administration, staff, and students to provide high quality educational programs and services by integrating institutional research, planning, analysis, and systematic assessment to inform evidenced-based decision making and learning. The office seeks to meet the needs of the college by promoting and coordinating:

  • The continuous improvement of academic programs, student services, and administrative services
  • Short and long range college-wide planning and decision making
  • Assessment of student success, learning and service area outcomes
  • Reporting to Federal, State, and Accrediting agencies
  • The use of accurate, timely, and accessible information in a professional and ethical manner
  • Linking of strategic planning, college goals, district goals, and institutional data
  • Meaningful discussions of the college's purpose and performance
  • High quality web services to inform students and the community of programs and services 

Vision Statement

The Crafton Hills College Office of Institutional Effectiveness, Research & Planning will facilitate Crafton Hills College becoming a "Learning College," which is the ultimate institutional effectiveness outcome. A "Learning College" is defined as a college which "becomes a true 'Learning' organization that grows and adapts through ongoing innovation tuned to current, emerging, and future needs." Further, it "celebrates a "culture of 'wonder'...where data-supported intelligence can be agreed upon so people can focus on being successful" (Goben, 2007, p. 4).


Contact Us

Office of Institutional Effectiveness, Research & Planning Staff
Name Title Office Location  Phone Number   Email Address

Giovanni Sosa


CCR 240


Ola      Sabawi 

Senior Research Analyst

CCR 239


Diana Vaichis

Research Analyst

CCR 238


Jessica Beverson

Research Analyst

CCR 239.1


Ruby Zuniga

Research Data Specialist

CCR 240.1