SAS Policies and Procedures

Deaf Services Student Agreement 
and No-Show Policy

Contact Vannesa Ramirez by email at cvramirez@craftonhills.edu  if you need to arrange for an interpreter for your classes.

After interpreting services have been arranged for you, it is essential that you utilize these services efficiently.  Please contact Vannesa Ramirez by email at cvramirez@craftonhills.edu if:

  • you plan to be absent from class (24 hours advance notice is required) so that your interpreter can be canceled for that day. 
  • you become sick suddenly and will miss class so that your interpreter can be canceled for that day. 
  • your class will be canceled for the day so that your interpreter can be canceled for that day. 
  • you plan to drop the class so that your interpreter can be removed from the schedule for that class for the rest of the semester. 
  • If you are not in class when it starts, the interpreter will wait 15 minutes for every hour of the class.
  • If you miss two (2) class meetings without informing Vannesa Ramirez, then your interpreting services will be temporarily suspended.  You will have to meet with Vannesa Ramirez before interpreting services are resumed.  
  • All request for interpreting outside the classroom must be made by sending an email to Vannesa Ramirez.  She will arrange an interpreter to accommodate your needs. You must provide advance notice (at least 24 hours) so your interpreting services can be arranged.  

Below is a link to a form of this policy that you may download and sign:  

Deaf Services Student Agreement & No-Show Policy Form

If you have any questions or concerns about our policies, please contact Vannesa Ramirez, CHC's Director of Student Accessibility Services.

Mobility Services Tram Policy


SAS will provide tram service to eligible students.  In order to be eligible, students must have a verified disabling condition that limits their mobility. The tram service is limited to transporting eligible students to and from their classes and related educational activities. This service must be pre-approved by a SAS Counselor or the SAS Director and documented in the student’s SAS file. Only eligible SAS students who are pre-approved are allowed to ride on the tram.  

Eligible students must complete, sign and submit a Mobility Services Request Form (attached) to the SAS Office prior to receiving this service. The pick-up and drop off times requested by students are not guaranteed and may be adjusted by SAS staff depending on the demand for tram service.

Pre-scheduled tram service takes priority over same day requests. Therefore, same day requests made by phone or walk-in may experience delays.

Tram service will operate from 8 a.m. to 4:15 p.m. Monday through Thursday and Friday from 8 a.m. to 2 p.m.

Download a copy of our college's Mobility Services Tram Policy...

If you have any questions or concerns about our policies, please contact Vannesa Ramirez, CHC's Director of Student Accessibility Services.