Plans for Technical Services >> 2012 - 2013 District Computing Services - Technical Services District Program Review >> Objective Priority List

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Id Priority Title Details
1.1 1 Implement hardware and software standards for network infrastructure.

Objective –  Implement hardware and software standards for network infrastructure.

Start Date:
11/01/2010
End Date:
06/30/2014
Responsible Person:
Jeremy Sims
Strategic Direction:
None
Impact Type:
-- Pick One --
Goal

1 - Provide a secure and stable computing environment for the district and colleges.

2. Goal - Provide a secure and stable computing environment for the district and colleges
     

Priority Rank:
1
Actions/Activities
  • 1.1.a1 - Deploy Switches

    Deploy the recently purchased Extreme switches. This is the final phase of the network infrastructure upgrade. This will be replacing the current Cisco switches that are 3 to 10 years old.

    Start Date:
    03/11/2013
    End Date:
    06/30/2014
    Responsible Person:
    Jeremy Sims
Details
1.3 3 Implement mechanisms that will aid in the identification and prevention of abuse in sbccd networks.

Objective – Implement mechanisms that will aid in the identification and prevention of abuse in SBCCD networks and computer systems

Start Date:
05/11/2011
End Date:
06/30/2014
Responsible Person:
Jeremy Sims
Strategic Direction:
None
Impact Type:
-- Pick One --
Goal

1 - Provide a secure and stable computing environment for the district and colleges.

2. Goal - Provide a secure and stable computing environment for the district and colleges
     

Priority Rank:
1
Actions/Activities
  • 1.3.a1 - Switch Security

     

    We will be implementing different security features of the new extreme switches that will help aid in the prevention of data security breaches. 

    Start Date:
    01/01/2013
    End Date:
    01/01/2014
    Responsible Person:
    Jeremy Sims
Details
2.1 4 Implement a single wireless standard for both colleges and the district

Objective – Implement the wireless standard at both colleges and the district.

Start Date:
06/01/2011
End Date:
11/30/2013
Responsible Person:
Jeremy Sims
Strategic Direction:
None
Impact Type:
-- Pick One --
Goal

2 - Provide technologies that are cohesive across all service areas of the district.

1. Goal - Provide technologies that are cohesive accross all services areas of the district

Priority Rank:
5
Actions/Activities
  • 2.1.a1 - Wireless

    Implement Extreme and Fortinet wireless solution at the colleges and district. These implementations will allow for a standard access method to the wireless networks at all for district wide locations.

    Start Date:
    02/01/2013
    End Date:
    11/30/2013
    Responsible Person:
    Jeremy Sims
Details
3.1 7 Work closely with help-desk management to improve response times and expand 1st call resolution options.

Objective – Work closely with with Helpdesk management to improve response times and expand 1st call resolution options.

Start Date:
02/01/2011
End Date:
06/30/2014
Responsible Person:
Jeremy Sims
Strategic Direction:
None
Impact Type:
-- Pick One --
Goal

3 - Establish an effective support system to empower district and college users to effectively report and resolve technology issues.

3. Goal- Establish an effective support system to empower district and college users to effectively report and resolve technology issues.
  

Priority Rank:
6
Actions/Activities
  • 3.1.a1 - Weekly Meetings

    Continue to meet weekly with the helpdesk manager to ensure SLAs are meet and to discuss strategies for improved customer service.

    Start Date:
    01/01/2013
    End Date:
    01/01/2014
    Responsible Person:
    Jeremy Sims
Details
3.2 8 Work with the TESS managers to reevaluate our help desk solution in order to insure we are providing the best solution to our users.

Objective – Work with TESS managers to reevaluate Helpdesk solution in order to insure we are providing the best solution to our users.

Start Date:
01/01/2013
End Date:
01/01/2014
Responsible Person:
Jeremy Sims
Strategic Direction:
None
Impact Type:
-- Pick One --
Goal

3 - Establish an effective support system to empower district and college users to effectively report and resolve technology issues.

3. Goal- Establish an effective support system to empower district and college users to effectively report and resolve technology issues.
  

Priority Rank:
6
Actions/Activities
  • 3.2.a1 - Bring help-desk in house

    Start the process of brining the helpdesk in house. This will involve:

    • hiring and training of staff
    • Implementing helpdesk ticketing system
    • Creating processes for helpdesk tasks
    • Marketing new helpdesk to users
    • creating telephony infrastructure to support helpdesk
    Start Date:
    01/01/2013
    End Date:
    01/01/2014
    Responsible Person:
    Jeremy Sims
Resource Requests
  • 3.2.r1 - Helpdesk Techs
    Description

    Hire 2 Computer Technicians to handle the helpdesk calls and ticketing.

    Rationale

    Brining the helpdesk in house will require additional staff to answer phone calls and triage helpdesk tickets.

    Resource Type:
    Ongoing
    Expenditure Category:
    Personnel
    First Year Cost/Savings:
    $130,000.00/$0.00
    Second Year Cost/Savings:
    $90,000.00/$0.00
    Third Year Cost/Savings:
    $100,000.00/$0.00
Details
1.2 11 Create the district security policy

Objective – Review, update and or create the District Security Policy. This will be handled through the district Technical Services DETS Committee.

Start Date:
01/03/2011
End Date:
12/31/2013
Responsible Person:
Jeremy Sims
Strategic Direction:
None
Impact Type:
-- Pick One --
Goal

1 - Provide a secure and stable computing environment for the district and colleges.

2. Goal - Provide a secure and stable computing environment for the district and colleges
     

Priority Rank:
1
Actions/Activities
  • 1.2.a1 - TESS Technical Services Committee

    The TESS Technical Services Committee has been assigned to write the districts security policy.  

    Start Date:
    09/03/2012
    End Date:
    09/30/2013
    Responsible Person:
    Jeremy SIms
Details