Plans for Technical Services >> Technical Services >> Objective Priority List

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Id Priority Title Details
1.1 1 Objective 1

Objective – Standardize on wireless configuration across district and colleges

Start Date:
09/01/2010
End Date:
12/01/2010
Responsible Person:
Jeremy Sims
Strategic Direction:
None
Impact Type:
-- Pick One --
Goal

1 - Educational Experience

1. Goal - Provide technologies that are cohesive accross all services areas of the district

Priority Rank:
1
Details
2.1 1 Objective 1

Objective – Develop and implement hardware and software standards for network infrastructure

Start Date:
11/01/2010
End Date:
12/31/2010
Responsible Person:
Jeremy Sims
Strategic Direction:
None
Impact Type:
-- Pick One --
Goal

2 - Computing Environment

2. Goal - Provide a secure and stable computing environment for the district and colleges
     

Priority Rank:
2
Resource Requests
  • 2.1.r1 - Resource Request
    Description

    Resources - DETS Managers, User Committees, P2S (vendor name)

    Rationale
    Resource Type:
    Ongoing
    Expenditure Category:
    Personnel
Details
3.1 1 Objective 1

Objective – Redesign the DCS helpdesk. This will help improve measures B and C (ticket response time and satisfaction with ticket response time)

Start Date:
03/01/2010
End Date:
06/30/2010
Responsible Person:
Everett Garnick
Strategic Direction:
None
Impact Type:
-- Pick One --
Goal

3 - Support System

3. Goal- Establish an effective support system to empower district and college users to effectively report and resolve technology issues.
  

Priority Rank:
3
Resource Requests
  • 3.1.r1 - Resource Request
    Description

    Presiduim, User Committees, DETS Managers

    Rationale
    Resource Type:
    Ongoing
    Expenditure Category:
    Personnel
Details
2.2 2 Objective 2

Objective – Review, update and or create the District Security Policy. This will be handled through the district Technical Services DETS Committee.

Start Date:
01/03/2011
End Date:
02/28/2011
Responsible Person:
Jeremy Sims
Strategic Direction:
None
Impact Type:
-- Pick One --
Goal

2 - Computing Environment

2. Goal - Provide a secure and stable computing environment for the district and colleges
     

Priority Rank:
2
Resource Requests
  • 2.2.r1 - Resource Request
    Description

    Resources – DETS Managers, CISOA Online Community

    Rationale
    Resource Type:
    Ongoing
    Expenditure Category:
    Personnel
Details
3.2 2 Objective 2

Objective – Establish Committee(s) to facilitate user involvement with technology and support initiatives

Start Date:
01/04/2010
End Date:
02/01/2010
Responsible Person:
Glen Kuck
Strategic Direction:
None
Impact Type:
-- Pick One --
Goal

3 - Support System

3. Goal- Establish an effective support system to empower district and college users to effectively report and resolve technology issues.
  

Priority Rank:
3
Details
2.3 3 Objective 3

Objective – Establish mechanisms that will aid in the identification and prevention of abuse in SBCCD networks and computer systems

Start Date:
01/01/2011
End Date:
01/31/2011
Responsible Person:
Jeremy Sims
Strategic Direction:
None
Impact Type:
-- Pick One --
Goal

2 - Computing Environment

2. Goal - Provide a secure and stable computing environment for the district and colleges
     

Priority Rank:
2
Resource Requests
  • 2.3.r1 - Resource Request
    Description

    Resources – Dell, Fortinet, Campus Tech Directors, STSS

    Rationale
    Resource Type:
    Ongoing
    Expenditure Category:
    Personnel
Details
3.3 3 Objective 3

Objective – Create FAQs and Quick tips to better train the user to deal with minor and frequently occurring issues.

Start Date:
04/01/2010
End Date:
06/30/2010
Responsible Person:
Everett Garnick
Strategic Direction:
None
Impact Type:
-- Pick One --
Goal

3 - Support System

3. Goal- Establish an effective support system to empower district and college users to effectively report and resolve technology issues.
  

Priority Rank:
3
Resource Requests
  • 3.3.r1 - Resource Request
    Description

    Presiduim, All DCS Employees, User Committees

    Rationale
    Resource Type:
    Ongoing
    Expenditure Category:
    Personnel
Details
2.4 5 Objective 4

Objective – Upgrade current IP telephony system to provide for the latest in call accounting and emergency services

Start Date:
03/16/2010
End Date:
06/16/2010
Responsible Person:
Jeremy Sims
Strategic Direction:
None
Impact Type:
-- Pick One --
Goal

2 - Computing Environment

2. Goal - Provide a secure and stable computing environment for the district and colleges
     

Priority Rank:
2
Resource Requests
  • 2.4.r1 - Resource Request
    Description

    Resources – Nexus, STSS and 2 Telecommunication Specialists

    Rationale
    Resource Type:
    Ongoing
    Expenditure Category:
    Personnel
Details