Plans for Technology and Educational Support Services >> TESS 2010-2011 >> Goal Priority List

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Id Priority Title Details
1 1 Self Sufficient User Community

Users who are self sufficient and knowledgeable about all ERP apps DCS supports and provides.

Originating Entity:
Administrative Applications
Details
2 1 Louis Chavira

- To support the students through faculty and staff
- Provide faculty and staff with professional results and printing assistance
- Continue to work towards outstanding quality and excellent customer service
- Maintain an efficient and cost effective production schedule
- To afford a multitude of resources to enable effective communication between the
District, students and community

Originating Entity:
Printing Services
Details
3 1 Educational Experience

1. Goal - Provide technologies that are cohesive accross all services areas of the district

Originating Entity:
Technical Services
Details
4 1 Provide infrastructure to support DE courses and services

Infrastructure, with funded replacement cycles, will be in place to allow constituents access to DE and campus information through computer based websites and application as well as mobile computing.

Originating Entity:
Distance Education
Details
9 1 Employee Maintenance

This goal relates to the maintenance of employee job satisfaction, ability to perform job functions, and overall departmental operations efficiencies.

Originating Entity:
Administrative Applications
Details
12 1 Faculty/Staff Training

Increase technology skillset to allow DE to introduce more innovative and emerging technologies and training into the educational process

Originating Entity:
Distance Education
Details
5 2 Quality, timely and accurate project implementation

Because most processes in business today interact in significant ways with technology, delays in implementing new systems, or systems updates, can have major negative impacts on employees' ability to perform work, or the District's ability to meet mandated requirements. Since technology projects make these updates available and project management is the control mechanism to ensure projects are done well and efficiently, lack of a structured management process generally will equate to poorly done and implemented projects. Thus, this goal requires an underlying project management structure with staff trained in its use and in the toolsets needed to meet project goals and milestones

Originating Entity:
Administrative Applications
Details
6 2 Goal 2: Improve the reliability and consistency of user experiences.

• Objective 1: Review and revise internal procedures
o Activity 1: Review all internal business procedures and processes, including: how work is received, processed, and returned, along with level and types of communication provided to users.
o Activity 2: Revise and document all processes, making document publicly available.
o Activity 3: Revise at least annually based on surveys, focus groups, and end-user feedback.
 

Originating Entity:
Printing Services
Details
7 2 Computing Environment

2. Goal - Provide a secure and stable computing environment for the district and colleges
     

Originating Entity:
Technical Services
Details
8 2 DE Staffing Matrix

Develop framework to ensure appropriate personnel and financial resources are allocated to the DE department

Originating Entity:
Distance Education
Details
11 2 Expand DE services offerings

Develop prioritize list of potential services and technology that DE may offer at the district and campus levels and to support DE constituents.

Originating Entity:
Distance Education
Details
10 3 Support System

3. Goal- Establish an effective support system to empower district and college users to effectively report and resolve technology issues.
  

Originating Entity:
Technical Services
Details
13 3 DE Staff Development

Originating Entity:
Distance Education
Details