Plans for Technology and Educational Support Services >> 2012 - 2013 Technology and Educational Support Services District Program Review >> Goal Priority List

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Id Priority Title Details
1 1 Provide a secure and stable computing environment for the district and colleges.

2. Goal - Provide a secure and stable computing environment for the district and colleges
     

Originating Entity:
Technical Services
Details
2 1 Provide infrastructure to support DE courses and services

Infrastructure, with funded replacement cycles, will be in place to allow constituents access to DE and campus information through computer based websites and application as well as mobile computing.

Originating Entity:
Distance Education
Details
4 1 Employee Maintenance

This goal relates to the maintenance of employee job satisfaction, ability to perform job functions, and overall departmental operations efficiencies.

Originating Entity:
Administrative Applications
Details
8 1 To support students through faculty and staff with thier printing and graphic needs.

- To support the students through faculty and staff
- Provide faculty and staff with professional results and printing assistance
- Continue to work towards outstanding quality and excellent customer service
- Maintain an efficient and cost effective production schedule
- To afford a multitude of resources to enable effective communication between the
District, students and community

Originating Entity:
Printing Services
Details
3 2 Goal 2: Continue to work towards outstanding quality and excellent customer service.

• Objective 1: Review and revise internal procedures
• Activity 1: Review all internal business procedures and processes, including: how work is received, processed, and returned, along with level and types of communication provided to users.
• Activity 2: Revise and document all processes, making document publicly available.
• Activity 3: Revise at least annually based on surveys, focus groups, and end-user feedback.
 

Originating Entity:
Printing Services
Details
6 2 Operations: Self Sufficient User Community
Originating Entity:
Administrative Applications
Details
7 2 Expand DE services offerings

Develop prioritize list of potential services and technology that DE may offer at the district and campus levels and to support DE constituents.

Originating Entity:
Distance Education
Details
9 3 Faculty/Staff Training

Increase technology skillset to allow DE to introduce more innovative and emerging technologies and training into the educational process

Originating Entity:
Distance Education
Details
10 3 Special Projects: Timely and Accurate Project Implementations
Originating Entity:
Administrative Applications
Details
12 4 Mandates/Reporting: Improve MIS data quality and submission processing time.
Originating Entity:
Administrative Applications
Details
5 5 Provide technologies that are cohesive across all service areas of the district.

1. Goal - Provide technologies that are cohesive accross all services areas of the district

Originating Entity:
Technical Services
Details
11 6 Establish an effective support system to empower district and college users to effectively report and resolve technology issues.

3. Goal- Establish an effective support system to empower district and college users to effectively report and resolve technology issues.
  

Originating Entity:
Technical Services
Details