We have also recently added two new services to the department: the Central Help Desk and the Online Audio Visual Request form (links above). The Central Help Desk is available 24/7 to all faculty, staff, and students. They can be reached on campus at (x4357) and off campus at (877) 241-1756. The Online Audio Visual Request form is similar to our Online Service Request but is specifically designed to make reserving audio visual equipment easy, this includes the ability to request several dates and times in a single request. Like our Online Service Request you will be e-mailed a copy of your AV request when you complete your submission.
Crafton Hills College's Technology Services Department is responsible for maintaining all of the technology on the campus. As a small department with a large infrastructure to maintain, we work together cooperatively on many projects and support issues. In order to assist our end-users with knowing who we are, what we do, and how we can be contacted, this page strives to point you to the right person to assist you with your technology needs. We are also pleased to announce that as the result of increasing our personnel we are now able to provide support in the evening hours and currently have support personnel working 8:00 a.m. - 9:00 p.m. (M-TH) and 8:00 a.m. to 4:00 p.m. (F).
We have also recently added two new services to the department: Central Help Desk and the Online Audio Visual Request form (links above). The Central Help Desk is available 24/7 and is available to Faculty, Staff, and Students. The Online Audio Visual Request form is similar to our Online Service Request but is specifically designed to make reserving audio visual equipment easy, this includes the ability to request several dates and times in a single request. Like our Online Service Request you will be e-mailed a copy of your AV request when you complete your submission.
Gino Barabani - Senior Technology Support Specialist (x3554)
Gino is primarily responsible with maintaining the campus communications infrastructure. This means that your ability to connect to the Internet, get your email, print to network printers, etc. is the result of Gino's expertise. Frankly, if you are connecting to any remote location using your computer Gino is one of the primary people you should be thanking. If the campus is hit by a virus, or an area has difficulty with it's connectivity Gino is our first defense (and offense) against such problems. Although Gino is an integral part of the Technology Services Department, and keeps us all running, it would be rare that the average end-user would need to call Gino for help. If you are experiencing difficulties with your Internet, e-mail or other computer systems please submit an online service request, or call our department Secretary, x3550 when you have a computer problem.
Wayne Bogh - Director, Technology Services (x3309)
Sherri Bruner-Jones - Clerical Assistant II (x3310)
Tracy Gray - Secretary I (x3550)
The Secretary is the department's central point of contact. The Secretary maintains and tracks Service Requests, arranges training schedules, equipment quotes, fields some help requests and a host of other items. Our Secretary should be the first person you think of when you are unsure of how to proceed with a technology question or issue. The Secretary is available 8:00 a.m. - 5:00 p.m. When Tracy is unavailable, please call the Central Help Desk x4357 or (877) 241-1756 or call Wayne Bogh x3309.
Charlie Rahn - Multimedia Specialist (x3557)
Charlie works as a permanent part-time Multimedia Specialist for the college and is expert in the use and deployment of a multitude of audio-visual technologies. Working with Shane Veloni, our resident AV guru, Charlie supports faculty and staff with their AV needs throughout the campus. Currently, Charlie is covering our evening classes. Although both Shane and Charlie try to accommodate everyone's AV requests, the equipment is limited and the more lead time you can give them the better. It is also a good idea to contact the AV division prior to the use of any equipment to be sure what you want to do can be accomplished with what you have requested. Charlie is more than happy to consult with you on your AV needs, so don't hesitate to call him through the AV division at x3316. We have also implemented our online AV request form and believe you'll find it very helpful, do check it out, we think you'll like it.
David Danser - Classroom / Lab Technician / Tutor
David works part-time in the Technology Services Department and is often the person who will arrive to solve your technology problems. David works on a wide range of computer issues: setting up new computers, troubleshooting, installing software, connecting printers, removing viruses, etc. David can often help you better understand how to work with new software or how to avoid problems with your day-to-day use of computers. Because David is generally working through the never ending Service Requests coming into the department, we request that you not contact David directly, but submit an online service request, or call our department Secretary, x3550 when you have a computer problem.
Jeremy Greenland - Computer Technician
Jeremy is one of our two permanent part-time Computer Technicians. Jeremy is one of the folks you will often see arrive to fix your computer or other technology problems. Jeremy has expertise in a wide range of technology related areas including setting up new computers, troubleshooting, installing software, connecting printers, removing viruses, etc. Because Jeremy is generally working through the never ending Service Requests coming into the department, we request that you not contact Jeremy directly, but submit an online service request, or call our department Secretary, x3550 when you have a computer problem.
Karen Mottl - Computer Technician
Karen is one of our two permanent part-time Computer Technicians. Karen is one of the folks you will often see arrive to fix your computer or other technology problems. Karen has expertise in a wide range of technology related areas including setting up new computers, troubleshooting, installing software, connecting printers, removing viruses, etc. Because Karen is generally working through the never ending Service Requests coming into the department, we request that you not contact Karen directly, but submit an online service request, or call our department Secretary, x3550 when you have a computer problem.
Pat Saenz - Clerical Assistant II (x3319)
Shane Veloni - Senior Multimedia Specialist (x3216)
Shane's role in the department is to effectively organize and coordinate the effort to provide audio-visual support to the entire campus. Shane is an expert in the use and deployment of a multitude of audio-visual technologies. Whether it's arranging a TV to show a video during a class, arranging to have the equipment to deliver a PowerPoint presentation available anywhere on campus, reserving our video conferencing equipment, learning how to use one of the campus' 'smart' classrooms, or anything else having to do with audio or visual support, Shane's the person to call. Although Shane tries to accommodate everyone's AV requests, his equipment is limited and the more lead time you can give him the better. It is also a good idea to contact Shane prior to the use of any equipment to be sure what you want to do can be accomplished with what you request. Shane is more than happy to consult with you on your AV needs, so don't hesitate to call him at x3316. We have also implemented our online AV request form and believe you'll find it very helpful, do check it out we think you'll like it.
Anthony White - Technology Support Specialist II
