What should I do if I feel sick or I get injured?
Come to the HWC during open office hours. If you are on campus and you cannot walk to the HWC, call security at 909-389-3275 and they will bring you to the clinic. If you need an appointment to see the nurse practitioner or a therapist/counselor, call for an appointment.
Will I have to wait long for an appointment?
Call early in the day. Some same day appointments can be made when urgent. The HWC strives to provide the services you need at your convenience, although the average wait time is 5-10 minutes during high volume times. Please call to cancel appointments that you are unable to keep so we can schedule a student waiting for an appointment.
How do I request a personal copy or a transfer of my medical record?
You must sign an authorization form to Release Medical Records. You can either download a copy of the form and bring it to the HWC or come in and do it in the office.
Is my health care confidential?
Your medical care is strictly confidential, and no information will be released to parents, faculty, administrators, insurance companies, or anyone else without your written permission. The exceptions are: suicide, homicide, subpoena or public health mandate.
What should I do if the health center is closed?
f the HWC is closed and you are on campus and it is an emergency, contact the college police at 909-389-3275. For off campus resources, see referrals.
Why is there a hold on my registration or transcripts?
If you have not returned a loan item, i.e. crutches, or if you owe payment for a charged health service you received, a hold stays in place until the item is returned or payment is made. After the payment is made we will notify A&R to have the hold removed.
What should I do if I have a question about my health, my risk for sexually transmitted diseases/infections or pregnancy, my weight or diet, or I am just stressed out?
Come in the HWC or call for an appointment. Our professional staff can counsel you on a broad range of health related concerns such as diet and weight management, smoking cessation and stress management, and can answer your questions about STDs or pregnancy testing. If needed, an appointment can be made for further evaluation and/or treatment and counseling.
Does the HWC have condoms?
Yes, they are free and available in the waiting room. You may take 2-3 at a time.
Does the HWC provide women's health care?
Yes, we provide pap smears, various birth control methods, emergency birth control and breast cancer screening. Most STDs can be diagnosed and treated on campus ( for both men and women).
What is the procedure for getting birth control at the HWC?
Make an appointment with the nurse practitioner to discuss which method is best for you. Pap smears are only required for those who are over 21 years of age, unless there are specific problems.
Can I have blood work done?
Yes, we offer low-cost and a wide range of laboratory testing, i.e. STDs, titers, lipid profiles, complete blood counts (CBC.)
Can I get tested for HIV?
Yes, we do confidentiality testing. If you need anonymous testing, we will give you a referral.
Can I get a flu shot?
Yes, call the HWC during the fall (September, October, November, and December) and make an appointment. Flu Facts: Symptoms come on suddenly and include a fever of 100 or more, chills, headache, dry cough, muscle aches, sore throat. Treatment includes antiviral medication if started within the first 48 hours, Acetaminophen to control the fever (do not take aspirin if you are under the age of 20), drink extra fluids, get extra sleep, do not go to class if you have a fever (you are contagious). Stay home until your fever is gone for 24 hours without the use of medication. Prevention measures include wash hands, wash hands, wash hands!!!! Get extra sleep, eat well, limit fast food and increase fruits and vegetables, avoid others who are infected, cover your cough with your elbow or sleeve.
Does the HWC provide Birth Control and STD testing?
Yes, we provide STD testing and treatment, pap smears, and various birth control methods by appointments. Emergency birth control can be obtained (within 120 hrs after intercourse) on a walk-in basis. Condoms are free and available anytime the HWC is open.